Getting Help
Learn the different ways to get in touch with customer service.
Written by Shauna Stevens
Updated at July 18th, 2024
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Table of Contents
There are two primary ways you can contact our Client Success Teams:
Get Help via the Support Center
Support Wait Times
Due to a high volume of requests, there may be a delay of up to two business days in responding. All tickets are handled in the order in which they're received.
You have easy access to submitting a support ticket by logging into your User Portal.
If you haven't submitted a ticket previously, simply click the button to Submit A Ticket.
Upon creating a New Support Ticket select the Request Type.
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View all My Requests
Within the Support screen, you can view a history of your support tickets, as well as respond to them.
Updating a Support Ticket
Sending Attachments (temporary)
All files, such as images, contact lists (CSV), etc. need to be emailed directly to [email protected]
Get Help via Phone
Our Client Success team is available weekdays from 6:00 AM to 3:30 PM Pacific Standard Time.
- Phone: (619) 780-6686
All calls are recorded for quality assurance purposes. All calls are handled in the order in which they're received. We appreciate your patience and understanding during hold periods as our team is helping all clients and will be with you shortly.