Why Does Reputation Management Matter?
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Reviews tell the story of how your business is performing. Today’s consumers trust these online reviews as much as a personal recommendation, so being on top of your reviews is critical for your brand’s long-term success.
Your reviews appear on various sites such as Google, Facebook, Yelp, and Zillow. Reputation Management allows you to monitor and respond to these reviews from one central platform.
Responding to reviews has never been so important. Consumers expect to have a seamless experience with your brand. Responding to their reviews quickly and intelligently makes your customers feel seen and heard, increasing the chance that they will decide to do business with you again.