How to Respond to Reviews
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Use the Reputation Management platform to respond to your reviews quickly. Facebook reviews, Google Business Profile reviews, and first-party reviews are all supported in this feature.
To respond to a review:
- Click Reviews in the navigation bar and click Response.
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Click on the Respond button next to the desired review. A dialog box appears.
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Choose from the following 3 options:
- Enter your response in the text box.
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Respond with Intelligent Review Response.
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Click on the drop-down button for each review response component and select your preferred option.
- You can also click on the shuffle icon () to generate a random selection of response components.
- To create response components for Intelligent Review Response, see the article, “Create Assets for Intelligent Review Response.”
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Click on the drop-down button for each review response component and select your preferred option.
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Respond with a Review Response Template.
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Click on the plus sign () icon and click Apply Asset, then click on the desired text asset and click Add.
- To create a Review Response Template, see the article “Add a Text Asset."
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Click on the plus sign () icon and click Apply Asset, then click on the desired text asset and click Add.
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Choose from the following 3 options:
- Click on the Respond or Comment button to publish your response on the site where you submitted the review.