Upgrading, downgrading and cancelling

Upgrade/Downgrade

Caution

Note: there are NO REFUNDS. The prorated difference will be charged immediately for an Upgrade during a billing cycle. For a downgrade, the changes will take effect on the next billing period.

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How can I cancel my Agent Elite services?

At Agent Elite, we understand that circumstances may change, and we strive to provide a flexible cancellation process.

Upon completing your agreed-upon term length, your account will automatically transition into a month-to-month term. If you decide to cancel, your cancellation takes effect at the end of your billing cycle.

Thank you for choosing Agent Elite, and we appreciate the opportunity to serve you.

Steps to Cancel Products

If you still wish to cancel a product, follow the steps outlined below. We encourage you to contact one of our Client Experience Team members to discuss your account and see what adjustments you can make to achieve better success.

Here’s how to cancel your product:

1. Log in to your User Portal at home.agentelite.com.
2. Once logged in, click on your name in the top right corner of the screen.
3. Select Account Settings from the dropdown menu.
4. On the Account Settings page, click the Billing tab in the header.
5. Under Your Products, locate the product you want to cancel and click the Manage button. (Please note: if you have multiple products, you will need to click the Manage button for each product you want to cancel.)
6. Click Cancel Product to finish.