Reputation Management
Use the Reputation Management platform to respond to your reviews quickly. Facebook reviews, Google Business Profile reviews, and first-party reviews are all supported in this feature.
What is a Review Response?
Section titled “What is a Review Response?”Reputation Management’s Review Response helps you to engage with your consumers more efficiently by allowing you to respond to reviews from across various platforms in one central location.
Why is Review Response Important?
Section titled “Why is Review Response Important?”Studies show that businesses that respond to at least 75% of their reviews have, on average, a 1/2 star higher rating than those who don’t.
Your customers expect their reviews to be seen and acknowledged, especially if the review was negative.
Review Response gives you one platform from which you can respond to consumer reviews from multiple sites like Google and Facebook.
Review Response helps you generate an intelligent response to your reviewers by providing customizable templates based on the review’s content.